Request account deletion
You can request deletion in either of these ways:
- In your OrbitOne web account: Sign in and open Settings → My profile → Delete user account.
- Without access to your account: Email support@orbitone.io from the email address registered with OrbitOne and include the account email address.
Request deletion in web account Request by email
To prevent unauthorised deletion, we may verify account ownership using the registered email address.
What data is deleted?
Once the request is completed, we delete the OrbitOne user account and directly associated personal data, including profile and authentication data, personal settings, app devices, push and API tokens, and personal content. Data in shared tenants and workspaces is deleted or, where required for other users' collaboration, disassociated from the deleted account or anonymised.
If the account is the sole owner of a tenant or active subscription, another owner must be appointed or the affected tenant or contract must be terminated before final deletion. Support will assist with this step.
What data may be retained?
Invoices, contractual records, and necessary security or evidence records may be retained only where and for as long as required by law or necessary to establish, exercise, or defend legal claims. This information is no longer used for normal account operation and is deleted after the applicable period.
Process and questions
We review the request and then carry out the deletion. Confirmation is sent to the registered email address. See the Platform Privacy Notice for more information.
Controller: AdventureKingz GmbH, Unter den Linden 7, 38112 Braunschweig, Germany · support@orbitone.io